NRF2020 Big Ideas Session - Ralph Lauren & GameStop (Full Video 30mins)
Enhancing the Customer and Employee Experience by Engaging and Empowering Your Store Associates
In today's retail environment, store teams must be able to prioritize activities that will enhance the customer experience, and drive results. Retailers have the massive task of gatekeeping, ensuring balance and coordination of tasks, effective and efficient execution of priority initiatives, and communicating key strategies, product knowledge, and directives. Opterus' awesomely powerful, yet simply platform has enabled retailers to deliver on these challenges. Jeremy Arnold, Ralph Lauren , Mark Qualls, GameStop, shares how Opterus had helped drive customer and employee experience in their stores.
Full Length Video Below